Terms and conditions of sale

These terms govern the contractual relationship between OVS Corp SARL (hereinafter “the Provider”) and any business or individual customer (hereinafter “the Customer”) subscribing to a web hosting offer proposed on the ovscorp.net website.

In accordance with Tunisian Law No. 2000-83 of 9 August 2000, these Terms are brought to the Customer’s attention before any subscription.

Service / Hosting

All resources made available (disk space, email accounts, databases, OVS Panel, certificates, etc.).

Subscription

The contractual commitment by which the Customer subscribes to the Service for a fixed period.

Subscription Period

The annual period covered, as stated on the invoice (start date – end date).

Anniversary Date

The reference date of the annual cycle. Renewal takes place on each Anniversary Date.

Suspension

Temporary restriction of access to the Service, without deletion of data.

Reservation

Retention of the Customer’s environment on the servers throughout the Subscription Period, including during a Suspension.

Termination

The end of the contract, which may lead to the permanent deletion of data.

The Provider offers shared hosting plans whose features and prices are listed at ovscorp.net/en/webhosting/. Each invoice restates the description of the plan subscribed to.

Subscription is made by quotation, purchase order or online order. Validation and/or payment constitutes acceptance of these Terms and triggers activation of the Service.

5.1 Fixed term of twelve (12) months, renewable by tacit renewal unless terminated (art. 11).

5.2 Cycle anchoring. The Subscription Period runs from Anniversary Date to Anniversary Date.

5.3 Independence from the payment date. A late payment does not shift the Anniversary Date and does not open a new 12-month cycle.

5.4 The Customer is notified of the renewal by email at least 30 days before the Anniversary Date.

6.1 Prices. Stated in TND excluding taxes (excl. VAT); VAT is added at the rate in force in Tunisia.

6.2 Due dates. First payment before activation. Renewals are due on the Anniversary Date.

6.3 Payment methods. Bank transfer, or cheque payable to OVS Corp SARL.

6.4 No refunds. Annual subscriptions are not refunded pro rata in the event of early termination at the Customer’s initiative.

7.1 Any delay > 15 days entitles the Provider to suspend access, after informing the Customer.

7.2 The Customer’s environment remains reserved and fully preserved during the Suspension. Only access is restricted.

7.3 Suspension for non-payment gives no right to any credit or postponement of the Anniversary Date.

7.4 Access is restored upon receipt of full payment. Reconnection fees may apply.

7.5 If payment is not settled within 30 days of the Anniversary Date, the Provider may terminate the contract and permanently delete the data.

8.1 Guaranteed availability: 99.95% per calendar month, excluding scheduled maintenance and exclusions.

8.2 Credits:

Claims must be made within 30 days of the incident.

8.3 Exclusions (not counted in the SLA): suspension for non-payment, fault of the Customer, applications installed by the Customer, scheduled maintenance, force majeure, volumetric DDoS attacks, third-party services beyond the Provider’s control.

• Use the hosting for lawful purposes only;
• Not host unlawful, defamatory or pornographic content;
• Not use the resources for spam, phishing or attacks;
• Keep their credentials (OVS Panel, FTP, email) confidential;
• Make their own additional backups;
• Report any security incident without delay.

Any breach entitles the Provider to suspend the Service immediately, without notice or refund.

The Provider performs periodic backups for continuity purposes. These backups do not replace the Customer’s own backups; the Customer must keep their own copies of their data.

11.1 Customer: written notice to contact@ovscorp.net, 30 days before the Anniversary Date. Otherwise, automatic renewal.

11.2 Provider: breach of the Terms, non-payment or cessation of business — 30 days’ notice.

11.3 Return: the Customer has 30 days after termination to retrieve their data. Beyond that, permanent deletion may take place.

Limited to direct damage caused by a proven fault, up to the amounts invoiced over the last 6 months. No liability for indirect damage (loss of revenue, data not backed up by the Customer).

In accordance with Tunisian Law No. 2004-63 and under the supervision of the INPDP (national personal data protection authority), the Customer’s personal data is processed solely for the performance of the contract and invoicing. No disclosure to third parties without consent, except where required by law.

The Provider may amend these Terms. The applicable version is the one in force on the date of the order or renewal. Any substantial change is brought to the Customer’s attention.

Tunisian law (Code of Obligations and Contracts, Law No. 2000-83). Failing an amicable solution, the Commercial Court of Tunis has exclusive jurisdiction.

These terms govern the integration, configuration, development and training services relating to the Odoo ERP performed by OVS Corp SARL on behalf of the Customer.

Each project is subject to a signed quotation or purchase order, which prevails over these Terms in the event of conflict.

3.1 Additional hours. Any hour beyond the fixed package is invoiced at the daily rate agreed in the quotation.

3.2 Travel. Travel outside Greater Tunis is invoiced in addition at actual cost, subject to prior agreement.

A schedule is drawn up jointly at project kick-off. Deadlines are estimates based on the agreed scope and the Customer’s availability.

Delays not attributable to the Provider: information not supplied by the Customer, changes of scope during the project, force majeure (Tunisian Code of Obligations and Contracts).

The Customer has ten (10) working days to issue written reservations. After this period, the deliverables are deemed accepted. Reservations must be precise and detailed.

6.1 Odoo. Distributed under the LGPL v3 licence (Community) or a commercial licence (Enterprise). OVS Corp does not own it. Enterprise licences are subscribed with Odoo SA.

6.2 Modules developed by the Provider. Odoo modules and developments produced by the Provider, including those produced at the Customer’s request, remain the exclusive property of OVS Corp. The Customer is granted a non-exclusive, non-transferable right of use for the term of the corresponding annual subscription and renewed with it (hereinafter the “Annual Right of Use” or “ARU”). Data entered by the Customer remains their exclusive property.

6.2 bis Acquisition for on-premise installation. The Customer may request to acquire all or part of these modules for installation on their own servers. The Provider sends a quotation; the transfer only takes place after acceptance of the quotation and full payment.

6.2 ter Non-payment of the ARU. If the ARU is not paid when due, the Customer’s Odoo instance is no longer accessible, neither for data entry nor for consultation. The Customer may request a copy of their database (full export, or “dump”) within one (1) month of the ARU end date. After this period, the Provider may permanently delete the data, without incurring any liability.

6.3 Reuse. The Provider may reuse generic methods and components without disclosing the Customer’s confidential data.

Conformity warranty for three (3) months from go-live. Covers defects preventing normal operation. Does not cover changes made by the Customer or third parties, nor Odoo version upgrades.

Where the Odoo instance is hosted by the Provider, hosting is governed by Part A — Web Hosting (articles 5 to 8): term, renewal, suspension and data retention.

Each party undertakes to treat the other party’s information as strictly confidential, during the contract and for three (3) years after it ends.

In the event of a serious breach not remedied within 15 days of formal notice, the contract is terminated automatically. Work performed is invoiced pro rata to progress.

Tunisian law. The Commercial Court of Tunis has exclusive jurisdiction, after an attempt at amicable resolution lasting one (1) month.

These terms govern the Odoo support and maintenance contracts provided by OVS Corp SARL to a Customer who has subscribed to one of the plans (Basic, Standard or Premium).

Business hours: Monday–Friday, 8:00–18:00, excluding Tunisian public holidays.

4.1 Minimum commitment: one (1) year.

4.2 After the commitment period: written notice of 30 days.

4.3 For fault: suspension possible without notice, termination with 15 days’ notice.

Provider: provide support according to the SLAs of art. 3, maintain confidentiality, inform the Customer of any defect detected.

Customer: provide Odoo administrator access, describe incidents precisely via tickets, respond within reasonable time, not modify the instance without prior notice.

Limited to the correction of defects and to the hours provided for in the plan. No liability for the economic consequences of an incident (loss of revenue, contractual penalties).

Tunisian law (Code of Obligations and Contracts). The Commercial Court of Tunis has exclusive jurisdiction, after amicable mediation lasting one (1) month.

These terms govern the design, development and publication of websites (showcase site, online store, multilingual site) performed by OVS Corp SARL for the Customer, whatever the technology chosen.

Each project is subject to a signed quotation or purchase order, which prevails over these Terms in the event of conflict.

The quotation specifies the chosen technology: custom static site (HTML/Astro), WordPress, PrestaShop or Odoo website. Any paid third-party themes, extensions or licences required are borne by the Customer and stated in the quotation.

The Customer supplies texts, images, logos and documents within the agreed deadlines. The Customer guarantees that they hold the rights necessary for their publication and is responsible for them. Any delay in supplying content shifts the schedule accordingly.

A schedule is drawn up at kick-off. After delivery on a preview environment, the Customer has ten (10) working days to issue written, detailed reservations; after this period, the site is deemed accepted. Go-live takes place after acceptance and the payment provided for in the quotation.

6.1 Target. The quotation sets a target Google PageSpeed Insights score suited to the chosen technology (as a guide: 90 or more on desktop for a static site).

6.2 Measurement. The score is measured jointly at delivery, on desktop, with the Google PageSpeed Insights tool, on the home page and the pages specified in the quotation.

6.3 Commitment. If the target is not met, the Provider performs the necessary optimisations free of charge until it is met.

6.4 Exclusions. The guarantee does not cover content, extensions, scripts or third-party services added or modified by the Customer or a third party after delivery, nor hosting on infrastructure not managed by the Provider.

7.1 Content. Content supplied by the Customer remains their property.

7.2 Delivered site. After full payment, the Customer holds the rights to use and exploit the graphic design and the specific code of their site.

7.3 Excluded components. Third-party software and extensions remain subject to their own licences. Odoo modules developed by the Provider and used by an Odoo website remain governed by article B.6.2.

For three (3) months from go-live, the Provider corrects free of charge any defects preventing the normal operation of the delivered site. This warranty does not cover changes made by the Customer or a third party, nor updates to third-party software.

Where the site is hosted by the Provider, hosting is governed by Part A. The Provider applies security best practices (security headers, form protection, monitoring). Updates to WordPress and PrestaShop sites (core, themes, extensions) fall under a maintenance contract; failing that, they are the Customer’s responsibility. The Customer remains responsible for the confidentiality of their credentials.

Unless the Customer objects in writing, the Provider may list the site among its references, without disclosing any confidential information.

Tunisian law. The Commercial Court of Tunis has exclusive jurisdiction, after an attempt at amicable resolution lasting one (1) month.