{"id":1300,"date":"2026-06-10T18:11:18","date_gmt":"2026-06-10T18:11:18","guid":{"rendered":"https:\/\/ovscorp.net\/?page_id=1300"},"modified":"2026-06-10T19:37:56","modified_gmt":"2026-06-10T19:37:56","slug":"conditions-generales-de-vente","status":"publish","type":"page","link":"https:\/\/ovscorp.net\/index.php\/conditions-generales-de-vente\/","title":{"rendered":"Conditions G\u00e9n\u00e9rales de Vente"},"content":{"rendered":"\n<div class=\"ocgv-wrap\">\n\n<div class=\"ocgv-intro\">\n  <strong>OVS Corp SARL \u2014 Version 1.1<\/strong> &nbsp;|&nbsp; <a href=\"mailto:contact@ovscorp.net\">contact@ovscorp.net<\/a><br>\n  Les pr\u00e9sentes CGV se composent de trois volets : <strong>H\u00e9bergement Web<\/strong>, <strong>Impl\u00e9mentation Odoo<\/strong> et <strong>Support &amp; Maintenance Odoo<\/strong>. Le volet applicable d\u00e9pend de la prestation souscrite.\n  Toute commande ou paiement emporte acceptation pleine et enti\u00e8re des pr\u00e9sentes CGV. Lorsqu&#8217;un devis ou bon de commande sign\u00e9 existe, ses stipulations particuli\u00e8res pr\u00e9valent sur les pr\u00e9sentes CGV en cas de contradiction.\n<\/div>\n\n<div class=\"ocgv-tabs__nav\">\n  <button class=\"ocgv-tab active\" data-tab=\"hosting\">\n    <span class=\"t-lbl\">H\u00e9bergement Web<\/span><span class=\"t-cnt\">15 art.<\/span>\n  <\/button>\n  <button class=\"ocgv-tab\" data-tab=\"odoo\">\n    <span class=\"t-lbl\">Impl\u00e9mentation Odoo<\/span><span class=\"t-cnt\">11 art.<\/span>\n  <\/button>\n  <button class=\"ocgv-tab\" data-tab=\"support\">\n    <span class=\"t-lbl\">Support &amp; Maintenance<\/span><span class=\"t-cnt\">8 art.<\/span>\n  <\/button>\n<\/div>\n\n<!-- VOLET A -->\n<div class=\"ocgv-panel active\" id=\"cgv-hosting\">\n  <div class=\"ocgv-layout\">\n    <aside class=\"ocgv-toc\">\n      <p class=\"ocgv-toc__ttl\">Sommaire<\/p>\n      <a href=\"#ha1\">1. Objet<\/a><a href=\"#ha2\">2. D\u00e9finitions<\/a><a href=\"#ha3\">3. Prestations<\/a>\n      <a href=\"#ha4\">4. Commande<\/a><a href=\"#ha5\">5. Dur\u00e9e &amp; Renouvellement<\/a>\n      <a href=\"#ha6\">6. Conditions financi\u00e8res<\/a><a href=\"#ha7\">7. Suspension &amp; R\u00e9activation<\/a>\n      <a href=\"#ha8\">8. SLA &amp; Exclusions<\/a><a href=\"#ha9\">9. Obligations du Client<\/a>\n      <a href=\"#ha10\">10. Sauvegardes<\/a><a href=\"#ha11\">11. R\u00e9siliation<\/a>\n      <a href=\"#ha12\">12. Responsabilit\u00e9<\/a><a href=\"#ha13\">13. Donn\u00e9es personnelles<\/a>\n      <a href=\"#ha14\">14. Modification des CGV<\/a><a href=\"#ha15\">15. Loi applicable<\/a>\n    <\/aside>\n    <div>\n      <div class=\"ocgv-phdr\"><h2>Volet A \u2014 H\u00e9bergement Web<\/h2><\/div>\n      <div class=\"ocgv-art\" id=\"ha1\"><div class=\"ocgv-art__hdr\"><span class=\"ocgv-art__num\">01<\/span><h3 class=\"ocgv-art__ttl\">Objet<\/h3><\/div><div class=\"ocgv-art__body\"><p>Les pr\u00e9sentes conditions r\u00e9gissent les relations contractuelles entre la soci\u00e9t\u00e9 OVS Corp SARL (ci-apr\u00e8s \u00ab le Prestataire \u00bb) et tout client professionnel ou particulier (ci-apr\u00e8s \u00ab le Client \u00bb) souscrivant \u00e0 une offre d&#8217;h\u00e9bergement web propos\u00e9e sur le site ovscorp.net.<\/p><p>Conform\u00e9ment \u00e0 la loi tunisienne n\u00b0 2000-83 du 9 ao\u00fbt 2000, ces CGV sont port\u00e9es \u00e0 la connaissance du Client avant toute souscription.<\/p><\/div><\/div>\n      <div class=\"ocgv-art\" id=\"ha2\"><div class=\"ocgv-art__hdr\"><span class=\"ocgv-art__num\">02<\/span><h3 class=\"ocgv-art__ttl\">D\u00e9finitions<\/h3><\/div><div class=\"ocgv-art__body\"><div class=\"ocgv-defs\"><dl class=\"ocgv-def\"><dt>Service \/ H\u00e9bergement<\/dt><dd>L&#8217;ensemble des ressources mises \u00e0 disposition (espace disque, comptes email, bases de donn\u00e9es, OVS Panel, certificats, etc.).<\/dd><\/dl><dl class=\"ocgv-def\"><dt>Abonnement<\/dt><dd>L&#8217;engagement contractuel par lequel le Client souscrit au Service pour une p\u00e9riode d\u00e9termin\u00e9e.<\/dd><\/dl><dl class=\"ocgv-def\"><dt>P\u00e9riode d&#8217;abonnement<\/dt><dd>La p\u00e9riode annuelle couverte, telle que pr\u00e9cis\u00e9e sur la facture (date de d\u00e9but \u2013 date de fin).<\/dd><\/dl><dl class=\"ocgv-def\"><dt>Date anniversaire<\/dt><dd>La date de r\u00e9f\u00e9rence du cycle annuel. Le renouvellement intervient \u00e0 chaque date anniversaire.<\/dd><\/dl><dl class=\"ocgv-def\"><dt>Suspension<\/dt><dd>Restriction temporaire de l&#8217;acc\u00e8s au Service, <strong>sans suppression<\/strong> des donn\u00e9es.<\/dd><\/dl><dl class=\"ocgv-def\"><dt>R\u00e9servation<\/dt><dd>Maintien de l&#8217;environnement du Client sur les serveurs pendant toute la P\u00e9riode d&#8217;abonnement, y compris en cas de Suspension.<\/dd><\/dl><dl class=\"ocgv-def\"><dt>R\u00e9siliation<\/dt><dd>La fin du contrat, pouvant donner lieu \u00e0 la suppression d\u00e9finitive des donn\u00e9es.<\/dd><\/dl><\/div><\/div><\/div>\n      <div class=\"ocgv-art\" id=\"ha3\"><div class=\"ocgv-art__hdr\"><span class=\"ocgv-art__num\">03<\/span><h3 class=\"ocgv-art__ttl\">Prestations<\/h3><\/div><div class=\"ocgv-art__body\"><p>Le Prestataire propose des offres d&#8217;h\u00e9bergement mutualis\u00e9 dont les caract\u00e9ristiques et les tarifs figurent sur <a href=\"https:\/\/ovscorp.net\/webhosting\/\">ovscorp.net\/webhosting\/<\/a>. Chaque facture rappelle le descriptif de l&#8217;offre souscrite.<\/p><\/div><\/div>\n      <div class=\"ocgv-art\" id=\"ha4\"><div class=\"ocgv-art__hdr\"><span class=\"ocgv-art__num\">04<\/span><h3 class=\"ocgv-art__ttl\">Commande et Acceptation<\/h3><\/div><div class=\"ocgv-art__body\"><p>La souscription s&#8217;effectue par devis, bon de commande ou commande en ligne. La validation et\/ou le paiement valent <strong>acceptation des pr\u00e9sentes CGV<\/strong> et d\u00e9clenchent l&#8217;activation du Service.<\/p><\/div><\/div>\n      <div class=\"ocgv-art\" id=\"ha5\"><div class=\"ocgv-art__hdr\"><span class=\"ocgv-art__num\">05<\/span><h3 class=\"ocgv-art__ttl\">Dur\u00e9e, P\u00e9riode d&#8217;abonnement et Renouvellement<\/h3><\/div><div class=\"ocgv-art__body\"><p><strong>5.1<\/strong> Dur\u00e9e ferme de <strong>douze (12) mois<\/strong>, renouvelables par tacite reconduction, sauf r\u00e9siliation (art. 11).<\/p><p><strong>5.2 Ancrage du cycle.<\/strong> La P\u00e9riode d&#8217;abonnement court de date anniversaire \u00e0 date anniversaire.<\/p><div class=\"ocgv-hl ocgv-hl--info\"><p><strong>5.3 Ind\u00e9pendance vis-\u00e0-vis de la date de paiement.<\/strong> Un paiement tardif <strong>ne d\u00e9cale pas<\/strong> la Date anniversaire et <strong>n&#8217;ouvre pas<\/strong> un nouveau cycle de 12 mois.<\/p><\/div><p><strong>5.4<\/strong> Le Client est inform\u00e9 du renouvellement par email au moins <strong>30 jours<\/strong> avant la Date anniversaire.<\/p><\/div><\/div>\n      <div class=\"ocgv-art\" id=\"ha6\"><div class=\"ocgv-art__hdr\"><span class=\"ocgv-art__num\">06<\/span><h3 class=\"ocgv-art__ttl\">Conditions Financi\u00e8res<\/h3><\/div><div class=\"ocgv-art__body\"><p><strong>6.1 Tarifs.<\/strong> Exprim\u00e9s en TND TTC, TVA au taux en vigueur en Tunisie.<\/p><p><strong>6.2 Exigibilit\u00e9.<\/strong> Premier paiement avant activation. Renouvellements exigibles \u00e0 la Date anniversaire.<\/p><p><strong>6.3 Modes de paiement.<\/strong> Virement bancaire, ch\u00e8que \u00e0 l&#8217;ordre d&#8217;OVS Corp SARL.<\/p><div class=\"ocgv-hl ocgv-hl--warn\"><p><strong>6.4 Non-remboursement.<\/strong> Les abonnements annuels ne sont pas rembours\u00e9s au prorata en cas de r\u00e9siliation anticip\u00e9e \u00e0 l&#8217;initiative du Client.<\/p><\/div><\/div><\/div>\n      <div class=\"ocgv-art\" id=\"ha7\"><div class=\"ocgv-art__hdr\"><span class=\"ocgv-art__num\">07<\/span><h3 class=\"ocgv-art__ttl\">Suspension, R\u00e9servation et R\u00e9activation<\/h3><\/div><div class=\"ocgv-art__body\"><p><strong>7.1<\/strong> Tout retard &gt; 15 jours autorise le Prestataire \u00e0 suspendre l&#8217;acc\u00e8s, apr\u00e8s information du Client.<\/p><div class=\"ocgv-hl ocgv-hl--ok\"><p><strong>7.2<\/strong> L&#8217;environnement du Client demeure <strong>r\u00e9serv\u00e9 et int\u00e9gralement conserv\u00e9<\/strong> pendant la Suspension. Seul l&#8217;acc\u00e8s est restreint.<\/p><\/div><p><strong>7.3<\/strong> La suspension pour d\u00e9faut de paiement n&#8217;ouvre droit \u00e0 aucun avoir ni report de la Date anniversaire.<\/p><p><strong>7.4<\/strong> L&#8217;acc\u00e8s est r\u00e9tabli d\u00e8s r\u00e9ception du r\u00e8glement int\u00e9gral. Des frais de remise en service peuvent s&#8217;appliquer.<\/p><div class=\"ocgv-hl ocgv-hl--warn\"><p><strong>7.5<\/strong> \u00c0 d\u00e9faut de r\u00e9gularisation dans les <strong>30 jours<\/strong> \u00e0 compter de la Date anniversaire, le Prestataire peut r\u00e9silier et proc\u00e9der \u00e0 la <strong>suppression d\u00e9finitive<\/strong> des donn\u00e9es.<\/p><\/div><\/div><\/div>\n      <div class=\"ocgv-art\" id=\"ha8\"><div class=\"ocgv-art__hdr\"><span class=\"ocgv-art__num\">08<\/span><h3 class=\"ocgv-art__ttl\">Niveau de Service (SLA) et Exclusions<\/h3><\/div><div class=\"ocgv-art__body\"><p><strong>8.1<\/strong> Disponibilit\u00e9 garantie : <strong>99,95 %<\/strong> par mois calendaire, hors maintenance planifi\u00e9e et exclusions.<\/p><p><strong>8.2 Avoirs :<\/strong><\/p><table class=\"ocgv-tbl\"><thead><tr><th>Disponibilit\u00e9 mensuelle<\/th><th>Compensation<\/th><\/tr><\/thead><tbody><tr><td>\u2265 99,95 % \u2014 SLA atteint<\/td><td><span class=\"ocgv-b ocgv-b--ok\">Aucune<\/span><\/td><\/tr><tr><td>99,00 % \u2013 99,94 %<\/td><td><span class=\"ocgv-b ocgv-b--p3\">5 % du montant mensuel<\/span><\/td><\/tr><tr><td>95,00 % \u2013 98,99 %<\/td><td><span class=\"ocgv-b ocgv-b--p2\">15 % du montant mensuel<\/span><\/td><\/tr><tr><td>&lt; 95,00 %<\/td><td><span class=\"ocgv-b ocgv-b--p1\">30 % du montant mensuel<\/span><\/td><\/tr><\/tbody><\/table><p>Demande \u00e0 formuler dans les <strong>30 jours<\/strong> suivant l&#8217;incident.<\/p><p><strong>8.3 Exclusions<\/strong> (hors calcul SLA) : suspension pour d\u00e9faut de paiement, faute du Client, applications install\u00e9es par le Client, maintenance planifi\u00e9e, force majeure, attaques DDoS volum\u00e9triques, services tiers hors contr\u00f4le du Prestataire.<\/p><\/div><\/div>\n      <div class=\"ocgv-art\" id=\"ha9\"><div class=\"ocgv-art__hdr\"><span class=\"ocgv-art__num\">09<\/span><h3 class=\"ocgv-art__ttl\">Obligations du Client<\/h3><\/div><div class=\"ocgv-art__body\"><ul><li>Utiliser l&#8217;h\u00e9bergement \u00e0 des fins l\u00e9gales uniquement ;<\/li><li>Ne pas h\u00e9berger de contenus illicites, diffamatoires ou pornographiques ;<\/li><li>Ne pas utiliser les ressources pour du spam, du phishing ou des attaques ;<\/li><li>Maintenir la confidentialit\u00e9 de ses identifiants (OVS Panel, FTP, email) ;<\/li><li>Effectuer ses propres sauvegardes compl\u00e9mentaires ;<\/li><li>Signaler sans d\u00e9lai tout incident de s\u00e9curit\u00e9.<\/li><\/ul><div class=\"ocgv-hl ocgv-hl--warn\"><p>Tout manquement autorise le Prestataire \u00e0 <strong>suspendre imm\u00e9diatement le Service<\/strong>, sans pr\u00e9avis ni remboursement.<\/p><\/div><\/div><\/div>\n      <div class=\"ocgv-art\" id=\"ha10\"><div class=\"ocgv-art__hdr\"><span class=\"ocgv-art__num\">10<\/span><h3 class=\"ocgv-art__ttl\">Sauvegardes<\/h3><\/div><div class=\"ocgv-art__body\"><p>Le Prestataire r\u00e9alise des sauvegardes p\u00e9riodiques \u00e0 des fins de continuit\u00e9. Ces sauvegardes ne se substituent pas aux sauvegardes du Client, qui doit conserver ses propres copies de ses donn\u00e9es.<\/p><\/div><\/div>\n      <div class=\"ocgv-art\" id=\"ha11\"><div class=\"ocgv-art__hdr\"><span class=\"ocgv-art__num\">11<\/span><h3 class=\"ocgv-art__ttl\">R\u00e9siliation et Restitution des Donn\u00e9es<\/h3><\/div><div class=\"ocgv-art__body\"><p><strong>11.1 Client :<\/strong> Notification \u00e9crite \u00e0 <a href=\"mailto:contact@ovscorp.net\">contact@ovscorp.net<\/a>, pr\u00e9avis de <strong>30 jours<\/strong> avant la Date anniversaire. Sinon, reconduction automatique.<\/p><p><strong>11.2 Prestataire :<\/strong> Violation des CGV, non-paiement ou cessation d&#8217;activit\u00e9 \u2014 pr\u00e9avis de 30 jours.<\/p><p><strong>11.3 Restitution :<\/strong> Le Client dispose de <strong>30 jours<\/strong> apr\u00e8s r\u00e9siliation pour r\u00e9cup\u00e9rer ses donn\u00e9es. Au-del\u00e0, suppression d\u00e9finitive possible.<\/p><\/div><\/div>\n      <div class=\"ocgv-art\" id=\"ha12\"><div class=\"ocgv-art__hdr\"><span class=\"ocgv-art__num\">12<\/span><h3 class=\"ocgv-art__ttl\">Responsabilit\u00e9 du Prestataire<\/h3><\/div><div class=\"ocgv-art__body\"><p>Limit\u00e9e aux dommages directs caus\u00e9s par une faute prouv\u00e9e, dans la limite des <strong>sommes factur\u00e9es sur les 6 derniers mois<\/strong>. Aucune responsabilit\u00e9 pour les dommages indirects (perte de CA, donn\u00e9es non sauvegard\u00e9es par le Client).<\/p><\/div><\/div>\n      <div class=\"ocgv-art\" id=\"ha13\"><div class=\"ocgv-art__hdr\"><span class=\"ocgv-art__num\">13<\/span><h3 class=\"ocgv-art__ttl\">Protection des Donn\u00e9es Personnelles<\/h3><\/div><div class=\"ocgv-art__body\"><p>Conform\u00e9ment \u00e0 la loi tunisienne n\u00b0 2004-63 et \u00e0 la supervision de l&#8217;INPDP, les donn\u00e9es personnelles du Client sont trait\u00e9es aux seules fins d&#8217;ex\u00e9cution du contrat et de facturation. Aucune transmission \u00e0 des tiers sans consentement, sauf obligation l\u00e9gale.<\/p><\/div><\/div>\n      <div class=\"ocgv-art\" id=\"ha14\"><div class=\"ocgv-art__hdr\"><span class=\"ocgv-art__num\">14<\/span><h3 class=\"ocgv-art__ttl\">Modification des CGV<\/h3><\/div><div class=\"ocgv-art__body\"><p>Le Prestataire peut faire \u00e9voluer les pr\u00e9sentes CGV. La version applicable est celle en vigueur \u00e0 la date de la commande ou du renouvellement. Toute modification substantielle est port\u00e9e \u00e0 la connaissance du Client.<\/p><\/div><\/div>\n      <div class=\"ocgv-art\" id=\"ha15\"><div class=\"ocgv-art__hdr\"><span class=\"ocgv-art__num\">15<\/span><h3 class=\"ocgv-art__ttl\">Loi Applicable et Juridiction<\/h3><\/div><div class=\"ocgv-art__body\"><p>Droit tunisien (COC, loi n\u00b0 2000-83). \u00c0 d\u00e9faut de solution amiable, comp\u00e9tence exclusive du <strong>Tribunal de Commerce de Tunis<\/strong>.<\/p><\/div><\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n<!-- VOLET B -->\n<div class=\"ocgv-panel\" id=\"cgv-odoo\">\n  <div class=\"ocgv-layout\">\n    <aside class=\"ocgv-toc\">\n      <p class=\"ocgv-toc__ttl\">Sommaire<\/p>\n      <a href=\"#ob1\">1. Objet<\/a><a href=\"#ob2\">2. P\u00e9rim\u00e8tre<\/a><a href=\"#ob3\">3. Conditions financi\u00e8res<\/a>\n      <a href=\"#ob4\">4. Planning et d\u00e9lais<\/a><a href=\"#ob5\">5. Recette et acceptation<\/a>\n      <a href=\"#ob6\">6. Propri\u00e9t\u00e9 intellectuelle<\/a><a href=\"#ob7\">7. Garantie<\/a>\n      <a href=\"#ob8\">8. H\u00e9bergement de l&#8217;instance<\/a><a href=\"#ob9\">9. Confidentialit\u00e9<\/a>\n      <a href=\"#ob10\">10. R\u00e9siliation<\/a><a href=\"#ob11\">11. Loi applicable<\/a>\n    <\/aside>\n    <div>\n      <div class=\"ocgv-phdr\"><h2>Volet B \u2014 Impl\u00e9mentation Odoo<\/h2><\/div>\n      <div class=\"ocgv-art\" id=\"ob1\"><div class=\"ocgv-art__hdr\"><span class=\"ocgv-art__num\">01<\/span><h3 class=\"ocgv-art__ttl\">Objet<\/h3><\/div><div class=\"ocgv-art__body\"><p>Les pr\u00e9sentes conditions r\u00e9gissent les prestations d&#8217;int\u00e9gration, de param\u00e9trage, de d\u00e9veloppement et de formation relatives \u00e0 l&#8217;ERP Odoo, r\u00e9alis\u00e9es par OVS Corp SARL pour le compte du Client.<\/p><p>Chaque projet fait l&#8217;objet d&#8217;un <strong>devis ou bon de commande sign\u00e9<\/strong> qui pr\u00e9vaut sur ces CGV en cas de contradiction.<\/p><\/div><\/div>\n      <div class=\"ocgv-art\" id=\"ob2\"><div class=\"ocgv-art__hdr\"><span class=\"ocgv-art__num\">02<\/span><h3 class=\"ocgv-art__ttl\">P\u00e9rim\u00e8tre des Prestations<\/h3><\/div><div class=\"ocgv-art__body\"><div class=\"ocgv-2cols\"><div class=\"ocgv-col-box ocgv-col-box--incl\"><h4>\u2713 Inclus<\/h4><ul><li>Analyse et mod\u00e9lisation des processus m\u00e9tier<\/li><li>Installation et configuration d&#8217;Odoo (Community ou Enterprise)<\/li><li>Param\u00e9trage des modules selon le cahier des charges<\/li><li>D\u00e9veloppement de modules ou fonctionnalit\u00e9s sur-mesure<\/li><li>Migration des donn\u00e9es existantes<\/li><li>Formation des administrateurs et utilisateurs finaux<\/li><li>Assistance au d\u00e9marrage (Go-Live)<\/li><\/ul><\/div><div class=\"ocgv-col-box ocgv-col-box--excl\"><h4>\u2717 Exclusions<\/h4><ul><li>Toute prestation non mentionn\u00e9e dans le bon de commande<\/li><li>Fera l&#8217;objet d&#8217;un <strong>avenant tarif\u00e9<\/strong><\/li><\/ul><\/div><\/div><\/div><\/div>\n      <div class=\"ocgv-art\" id=\"ob3\"><div class=\"ocgv-art__hdr\"><span class=\"ocgv-art__num\">03<\/span><h3 class=\"ocgv-art__ttl\">Conditions Financi\u00e8res<\/h3><\/div><div class=\"ocgv-art__body\"><p><strong>3.1 Heures suppl\u00e9mentaires.<\/strong> Toute heure au-del\u00e0 du forfait est factur\u00e9e au taux journalier convenu dans le devis.<\/p><p><strong>3.2 D\u00e9placements.<\/strong> Les d\u00e9placements hors Grand Tunis sont factur\u00e9s en sus selon les frais r\u00e9els, apr\u00e8s accord pr\u00e9alable.<\/p><\/div><\/div>\n      <div class=\"ocgv-art\" id=\"ob4\"><div class=\"ocgv-art__hdr\"><span class=\"ocgv-art__num\">04<\/span><h3 class=\"ocgv-art__ttl\">Planning et D\u00e9lais<\/h3><\/div><div class=\"ocgv-art__body\"><p>Un planning est \u00e9tabli conjointement lors du lancement. Les d\u00e9lais sont des estimations bas\u00e9es sur le p\u00e9rim\u00e8tre convenu et la disponibilit\u00e9 du Client.<\/p><p>Retards non imputables au Prestataire : non-fourniture d&#8217;informations par le Client, changements de p\u00e9rim\u00e8tre en cours de projet, cas de force majeure (COC tunisien).<\/p><\/div><\/div>\n      <div class=\"ocgv-art\" id=\"ob5\"><div class=\"ocgv-art__hdr\"><span class=\"ocgv-art__num\">05<\/span><h3 class=\"ocgv-art__ttl\">Recette et Acceptation<\/h3><\/div><div class=\"ocgv-art__body\"><div class=\"ocgv-hl ocgv-hl--info\"><p>Le Client dispose de <strong>dix (10) jours ouvr\u00e9s<\/strong> pour \u00e9mettre ses r\u00e9serves \u00e9crites. Pass\u00e9 ce d\u00e9lai, les livrables sont <strong>r\u00e9put\u00e9s accept\u00e9s<\/strong>. Les r\u00e9serves doivent \u00eatre pr\u00e9cises et d\u00e9taill\u00e9es.<\/p><\/div><\/div><\/div>\n      <div class=\"ocgv-art\" id=\"ob6\"><div class=\"ocgv-art__hdr\"><span class=\"ocgv-art__num\">06<\/span><h3 class=\"ocgv-art__ttl\">Propri\u00e9t\u00e9 Intellectuelle<\/h3><\/div><div class=\"ocgv-art__body\"><p><strong>6.1 Odoo.<\/strong> Distribu\u00e9 sous licence LGPL v3 (Community) ou commerciale (Enterprise). OVS Corp n&#8217;en est pas propri\u00e9taire. Licences Enterprise souscrites aupr\u00e8s d&#8217;Odoo SA.<\/p><p><strong>6.2 D\u00e9veloppements sp\u00e9cifiques.<\/strong> C\u00e9d\u00e9s au Client en pleine propri\u00e9t\u00e9 apr\u00e8s <strong>paiement int\u00e9gral<\/strong> et r\u00e9ception d\u00e9finitive. Jusqu&#8217;alors, restent la propri\u00e9t\u00e9 d&#8217;OVS Corp.<\/p><p><strong>6.3 R\u00e9utilisation.<\/strong> Le Prestataire peut r\u00e9utiliser les m\u00e9thodes et composants g\u00e9n\u00e9riques sans divulguer les donn\u00e9es confidentielles du Client.<\/p><\/div><\/div>\n      <div class=\"ocgv-art\" id=\"ob7\"><div class=\"ocgv-art__hdr\"><span class=\"ocgv-art__num\">07<\/span><h3 class=\"ocgv-art__ttl\">Garantie<\/h3><\/div><div class=\"ocgv-art__body\"><p>Garantie de conformit\u00e9 pendant <strong>trois (3) mois<\/strong> \u00e0 compter de la mise en production. Couvre les anomalies emp\u00eachant le fonctionnement normal. Ne couvre pas les modifications du Client, des tiers, ni les mont\u00e9es de version d&#8217;Odoo.<\/p><\/div><\/div>\n      <div class=\"ocgv-art\" id=\"ob8\"><div class=\"ocgv-art__hdr\"><span class=\"ocgv-art__num\">08<\/span><h3 class=\"ocgv-art__ttl\">H\u00e9bergement de l&#8217;Instance<\/h3><\/div><div class=\"ocgv-art__body\"><div class=\"ocgv-hl ocgv-hl--info\"><p>Lorsque l&#8217;instance Odoo est h\u00e9berg\u00e9e par le Prestataire, l&#8217;h\u00e9bergement est r\u00e9gi par le <strong>Volet A \u2014 H\u00e9bergement Web<\/strong> (articles 5 \u00e0 8) : dur\u00e9e, renouvellement, suspension et conservation des donn\u00e9es.<\/p><\/div><\/div><\/div>\n      <div class=\"ocgv-art\" id=\"ob9\"><div class=\"ocgv-art__hdr\"><span class=\"ocgv-art__num\">09<\/span><h3 class=\"ocgv-art__ttl\">Confidentialit\u00e9<\/h3><\/div><div class=\"ocgv-art__body\"><p>Chaque partie s&#8217;engage \u00e0 traiter comme strictement confidentielles les informations de l&#8217;autre partie, pendant et pendant <strong>trois (3) ans<\/strong> apr\u00e8s la fin du contrat.<\/p><\/div><\/div>\n      <div class=\"ocgv-art\" id=\"ob10\"><div class=\"ocgv-art__hdr\"><span class=\"ocgv-art__num\">10<\/span><h3 class=\"ocgv-art__ttl\">R\u00e9siliation<\/h3><\/div><div class=\"ocgv-art__body\"><p>En cas de manquement grave non r\u00e9par\u00e9 dans les <strong>15 jours<\/strong> suivant une mise en demeure, r\u00e9siliation de plein droit. Les travaux r\u00e9alis\u00e9s sont factur\u00e9s au prorata de l&#8217;avancement.<\/p><\/div><\/div>\n      <div class=\"ocgv-art\" id=\"ob11\"><div class=\"ocgv-art__hdr\"><span class=\"ocgv-art__num\">11<\/span><h3 class=\"ocgv-art__ttl\">Loi Applicable et Juridiction<\/h3><\/div><div class=\"ocgv-art__body\"><p>Droit tunisien. Comp\u00e9tence exclusive du <strong>Tribunal de Commerce de Tunis<\/strong>, apr\u00e8s tentative de r\u00e9solution amiable d&#8217;un (1) mois.<\/p><\/div><\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n<!-- VOLET C -->\n<div class=\"ocgv-panel\" id=\"cgv-support\">\n  <div class=\"ocgv-layout\">\n    <aside class=\"ocgv-toc\">\n      <p class=\"ocgv-toc__ttl\">Sommaire<\/p>\n      <a href=\"#sc1\">1. Objet<\/a><a href=\"#sc2\">2. P\u00e9rim\u00e8tre du support<\/a>\n      <a href=\"#sc3\">3. Priorit\u00e9s &amp; temps de r\u00e9ponse<\/a><a href=\"#sc4\">4. Dur\u00e9e &amp; r\u00e9siliation<\/a>\n      <a href=\"#sc5\">5. Obligations des parties<\/a><a href=\"#sc6\">6. Responsabilit\u00e9<\/a>\n      <a href=\"#sc7\">7. Loi applicable<\/a>\n    <\/aside>\n    <div>\n      <div class=\"ocgv-phdr\"><h2>Volet C \u2014 Support &amp; Maintenance Odoo<\/h2><\/div>\n      <div class=\"ocgv-art\" id=\"sc1\"><div class=\"ocgv-art__hdr\"><span class=\"ocgv-art__num\">01<\/span><h3 class=\"ocgv-art__ttl\">Objet<\/h3><\/div><div class=\"ocgv-art__body\"><p>Les pr\u00e9sentes conditions r\u00e9gissent les contrats de support et maintenance Odoo fournis par OVS Corp SARL au Client ayant souscrit \u00e0 l&#8217;un des forfaits (Basic, Standard ou Premium).<\/p><\/div><\/div>\n      <div class=\"ocgv-art\" id=\"sc2\"><div class=\"ocgv-art__hdr\"><span class=\"ocgv-art__num\">02<\/span><h3 class=\"ocgv-art__ttl\">P\u00e9rim\u00e8tre du Support<\/h3><\/div><div class=\"ocgv-art__body\"><div class=\"ocgv-2cols\"><div class=\"ocgv-col-box ocgv-col-box--incl\"><h4>\u2713 Inclus<\/h4><ul><li>Assistance ticket (tous), email &amp; t\u00e9l. (Standard\/Premium)<\/li><li>Correction des anomalies fonctionnelles<\/li><li>Aide \u00e0 l&#8217;utilisation des utilisateurs finaux<\/li><li>Patches de s\u00e9curit\u00e9 et correctifs Odoo<\/li><li>Surveillance BDD et alertes anomalies<\/li><li>Formation nouveaux utilisateurs (selon forfait)<\/li><\/ul><\/div><div class=\"ocgv-col-box ocgv-col-box--excl\"><h4>\u2717 Hors forfait (r\u00e9gie)<\/h4><ul><li>Sauvegardes p\u00e9riodiques BDD<\/li><li>Formation hors forfait<\/li><li>D\u00e9veloppement de nouvelles fonctionnalit\u00e9s<\/li><li>Modifications substantielles du param\u00e9trage<\/li><li>Migration version majeure (ex : v18 \u2192 v19)<\/li><li>R\u00e9cup\u00e9ration de donn\u00e9es perdues (erreur Client)<\/li><li>Int\u00e9gration de nouveaux logiciels ou API tierces<\/li><\/ul><\/div><\/div><\/div><\/div>\n      <div class=\"ocgv-art\" id=\"sc3\"><div class=\"ocgv-art__hdr\"><span class=\"ocgv-art__num\">03<\/span><h3 class=\"ocgv-art__ttl\">Niveaux de Priorit\u00e9 et Temps de R\u00e9ponse<\/h3><\/div><div class=\"ocgv-art__body\"><table class=\"ocgv-tbl\"><thead><tr><th>Priorit\u00e9<\/th><th>Description<\/th><th>Basic<\/th><th>Standard<\/th><th>Premium<\/th><\/tr><\/thead><tbody><tr><td><span class=\"ocgv-b ocgv-b--p1\">P1 Critique<\/span><\/td><td>Production arr\u00eat\u00e9e, perte de donn\u00e9es<\/td><td><span class=\"ocgv-b ocgv-b--na\">N\/A<\/span><\/td><td><strong>4 h<\/strong><\/td><td><strong>2 h<\/strong><\/td><\/tr><tr><td><span class=\"ocgv-b ocgv-b--p2\">P2 Majeur<\/span><\/td><td>Fonctionnalit\u00e9 cl\u00e9 d\u00e9grad\u00e9e<\/td><td>48 h<\/td><td><strong>24 h<\/strong><\/td><td><strong>8 h<\/strong><\/td><\/tr><tr><td><span class=\"ocgv-b ocgv-b--p3\">P3 Mineur<\/span><\/td><td>G\u00eane fonctionnelle, question d&#8217;utilisation<\/td><td>48 h<\/td><td>48 h<\/td><td><strong>24 h<\/strong><\/td><\/tr><\/tbody><\/table><p>Heures ouvr\u00e9es : lundi\u2013samedi, 8h00\u201318h00, hors jours f\u00e9ri\u00e9s tunisiens.<\/p><\/div><\/div>\n      <div class=\"ocgv-art\" id=\"sc4\"><div class=\"ocgv-art__hdr\"><span class=\"ocgv-art__num\">04<\/span><h3 class=\"ocgv-art__ttl\">Dur\u00e9e et R\u00e9siliation<\/h3><\/div><div class=\"ocgv-art__body\"><div class=\"ocgv-hl ocgv-hl--info\"><p><strong>4.1 Dur\u00e9e minimale d&#8217;engagement : un (1) an.<\/strong><\/p><\/div><p><strong>4.2<\/strong> Apr\u00e8s engagement : notification \u00e9crite avec pr\u00e9avis de <strong>30 jours<\/strong>.<\/p><p><strong>4.3<\/strong> Pour faute : suspension sans pr\u00e9avis possible, r\u00e9siliation avec pr\u00e9avis de 15 jours.<\/p><\/div><\/div>\n      <div class=\"ocgv-art\" id=\"sc5\"><div class=\"ocgv-art__hdr\"><span class=\"ocgv-art__num\">05<\/span><h3 class=\"ocgv-art__ttl\">Obligations des Parties<\/h3><\/div><div class=\"ocgv-art__body\"><p><strong>Prestataire :<\/strong> fournir le support selon les SLA de l&#8217;art. 3, maintenir la confidentialit\u00e9, informer le Client de toute anomalie d\u00e9tect\u00e9e.<\/p><p><strong>Client :<\/strong> fournir les acc\u00e8s administrateur Odoo, d\u00e9crire pr\u00e9cis\u00e9ment les incidents via tickets, r\u00e9pondre dans des d\u00e9lais raisonnables, ne pas modifier l&#8217;instance sans information pr\u00e9alable.<\/p><\/div><\/div>\n      <div class=\"ocgv-art\" id=\"sc6\"><div class=\"ocgv-art__hdr\"><span class=\"ocgv-art__num\">06<\/span><h3 class=\"ocgv-art__ttl\">Responsabilit\u00e9<\/h3><\/div><div class=\"ocgv-art__body\"><p>Limit\u00e9e \u00e0 la correction des anomalies et aux heures pr\u00e9vues au forfait. Aucune responsabilit\u00e9 pour les cons\u00e9quences \u00e9conomiques d&#8217;un incident (perte de CA, p\u00e9nalit\u00e9s contractuelles).<\/p><\/div><\/div>\n      <div class=\"ocgv-art\" id=\"sc7\"><div class=\"ocgv-art__hdr\"><span class=\"ocgv-art__num\">07<\/span><h3 class=\"ocgv-art__ttl\">Loi Applicable et Juridiction<\/h3><\/div><div class=\"ocgv-art__body\"><p>Droit tunisien (COC). Comp\u00e9tence exclusive du <strong>Tribunal de Commerce de Tunis<\/strong>, apr\u00e8s m\u00e9diation amiable d&#8217;un (1) mois.<\/p><\/div><\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n<\/div><!-- \/.ocgv-wrap -->\n","protected":false},"excerpt":{"rendered":"<p>OVS Corp SARL \u2014 Version 1.1 &nbsp;|&nbsp; contact@ovscorp.net Les pr\u00e9sentes CGV se composent de trois volets : H\u00e9bergement Web, Impl\u00e9mentation Odoo et Support &amp; Maintenance Odoo. Le volet applicable d\u00e9pend de la prestation souscrite. Toute commande ou paiement emporte acceptation pleine et enti\u00e8re des pr\u00e9sentes CGV. Lorsqu&#8217;un devis ou bon de commande sign\u00e9 existe, ses stipulations particuli\u00e8res pr\u00e9valent sur les&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"two_page_speed":[],"footnotes":""},"class_list":["post-1300","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Conditions G\u00e9n\u00e9rales de Vente - OVS Corp<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ovscorp.net\/index.php\/conditions-generales-de-vente\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Conditions G\u00e9n\u00e9rales de Vente - OVS Corp\" \/>\n<meta property=\"og:description\" content=\"OVS Corp SARL \u2014 Version 1.1 &nbsp;|&nbsp; contact@ovscorp.net Les pr\u00e9sentes CGV se composent de trois volets : H\u00e9bergement Web, Impl\u00e9mentation Odoo et Support &amp; Maintenance Odoo. 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